The CX Pod

74 Episodes

1. Expand your circle of wisdom to elevate leadership potential

   Published: 10/2/2023
2. Take a fresh look at part-time contact center workers

   Published: 9/7/2023
3. Fight retail fraud with true customer understanding

   Published: 4/18/2023
4. TTEC Engage CEO gets real

   Published: 9/28/2022
5. Behind the CX curtain: Healthcare licensed agents

   Published: 7/5/2022
6. Celebrating Juneteenth — A conversation about what the holiday means for business and employees

   Published: 6/20/2022
7. What it takes to create a winning retail experience

   Published: 4/20/2022
8. Drive employee retention with relational intelligence

   Published: 4/8/2022
9. What we got right and wrong about virtual reality

   Published: 3/23/2022
10. Customer Strategist Journal roundtable: The Great Re-Engagement

    Published: 3/7/2022
11. Brick-and-mortar 2.0: What’s next for retail stores

    Published: 2/4/2022
12. CX 2021: A year in review

    Published: 12/22/2021
13. CX New Year’s resolutions: Innovate for 2022

    Published: 12/8/2021
14. New study points to customers redefining brand loyalty

    Published: 10/8/2021
15. CX BanterCast: Watch out for poor digital experiences

    Published: 9/29/2021
16. From spreadsheets to AI: A look at the future (and past) of customer service

    Published: 9/7/2021
17. CX BanterCast: where does customer experience go from here?

    Published: 8/24/2021
18. Marketing in 2021: navigating through change

    Published: 8/17/2021
19. Employee retention vs. the great resignation

    Published: 7/23/2021
20. What’s Now and What’s Next in Customer Experience

    Published: 6/28/2021