The Delighted Customers Podcast with Mark Slatin

123 Episodes

1. #122 Support, Don't Solve: Empowering Leaders to Create Authentic Spaces

   Published: 2/13/2025
2. #121 Achieving Value Realization with a CX Toolkit

   Published: 2/6/2025
3. #121 Understanding Customer Value

   Published: 1/30/2025
4. #120 Strategies for Integrating AI in CXM from a Marketing Legend

   Published: 1/23/2025
5. #119 The Impact of Partnerships on Customer Experience

   Published: 1/16/2025
6. #118 Innovative AI Solutions for CX with Marbue Brown

   Published: 1/9/2025
7. # 117 From Harvard to CX Excellence: Lessons from the Classroom

   Published: 1/2/2025
8. #116 ACSI Insights: Linking Satisfaction to Business Outcomes with Forrest Morgeson, PhD

   Published: 12/26/2024
9. #115 From Speedometers to Engines: Transforming CX with Tom DeVries

   Published: 12/19/2024
10. #114 Mastering Change by Building Stakeholder Relationships

    Published: 12/12/2024
11. #113 Enhancing Customer Satisfaction: Microsoft's UX Strategies

    Published: 12/5/2024
12. #112 Delivering on Customer Expectations at Experian with Tanya Thomas, CCXP

    Published: 11/28/2024
13. #111 Lessons from the "FIGS Love" Initiative and Beyond

    Published: 11/21/2024
14. #110 Why Your Survey Scores May Be Misleading

    Published: 11/14/2024
15. #109 Strategies to Measure and Prove the Value of Customer Experience Investments

    Published: 11/7/2024
16. #108 The 'Web of Data': Enhancing CX through Effective Data Integration

    Published: 10/31/2024
17. #107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'

    Published: 10/24/2024
18. #106: Avoiding the Metric-Centric Trap

    Published: 10/17/2024
19. #105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care

    Published: 10/10/2024
20. #104: Common Barriers to CX Success and How to Overcome Them

    Published: 10/3/2024