The Delighted Customers Podcast with Mark Slatin

108 Episodes

1. #108 The 'Web of Data': Enhancing CX through Effective Data Integration

   Published: 10/31/2024
2. #107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'

   Published: 10/24/2024
3. #106: Avoiding the Metric-Centric Trap

   Published: 10/17/2024
4. #105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care

   Published: 10/10/2024
5. #104: Common Barriers to CX Success and How to Overcome Them

   Published: 10/3/2024
6. #103: Using Data Visualization to Get Executive Buy-In

   Published: 9/26/2024
7. #102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference

   Published: 9/19/2024
8. #101: CX-PRO - Beyond the Basics: Book Review with the Editor

   Published: 9/9/2024
9. #100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics

   Published: 9/5/2024
10. #99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI

    Published: 8/29/2024
11. #98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan

    Published: 8/22/2024
12. #97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience

    Published: 8/15/2024
13. #96 Building a CX Culture: Everence Federal Credit Union CEO and President

    Published: 8/8/2024
14. #95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center

    Published: 8/1/2024
15. #94: Improving Customer Loyalty through Martech and AI-Powered Solutions

    Published: 7/25/2024
16. #93: Driving Superior Customer Experience with AI and Digital Transformation

    Published: 7/18/2024
17. #92 Transforming Workplace Culture: Dr. James Killian on Employee Experience

    Published: 7/11/2024
18. #91: The Science of Sticky Ideas: Crafting Memorable CX Strategies

    Published: 7/4/2024
19. #90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture

    Published: 6/27/2024
20. #89: Salesforce’s Approach to Customer Success, AI, & CX

    Published: 6/20/2024