The Expertise of Emotionally Intelligent Luxury

55 Episodes

1. Priorities, Myths and Realities of AI in Luxury Goods and Services

   Published: 1/25/2024
2. Extraordinary Customer Experiences - A Series: Clienteling

   Published: 9/20/2023
3. Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience

   Published: 9/8/2023
4. Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?

   Published: 8/23/2023
5. Extraordinary Customer Experiences: A Series - Trust and Loyalty

   Published: 8/9/2023
6. Extraordinary Customer Experiences: A Series - The Making of an ECE Expert

   Published: 8/3/2023
7. Extraordinary Customer Experiences: A Series - Everyday ECEs and The Missed Opportunities

   Published: 7/27/2023
8. Extraordinary Customer Experiences: A Series - The Rare vs Everyday ECEs

   Published: 7/20/2023
9. Extraordinary Customer Experiences: A Series

   Published: 7/5/2023
10. Creating a High-Performance Relationship Building System

    Published: 6/8/2023
11. The 7 Luxury Myths Killing Brand Performance

    Published: 5/10/2023
12. UHNW Health Care, Wellness and Longevity Trends with Dr. Jordan Shlain

    Published: 1/5/2023
13. How to Prioritize Customer Tech's Top 5 in 2022 and Beyond

    Published: 5/9/2022
14. From Cookie-Centric to Emotionally Intelligent Digital Luxury Marketing

    Published: 3/7/2022
15. Luxury Sector-by-Sector Analysis by Milton Pedraza, Luxury Institute CEO, at Luxury FirstLook 2022

    Published: 1/21/2022
16. 7 Digital Luxury Myths Choking Your Brand’s Performance in 2022

    Published: 1/17/2022
17. The Livestream Shopping Revolution with Firework

    Published: 10/27/2021
18. The Great Data Debate with Rishad Tobaccowala and Milton Pedraza

    Published: 10/14/2021
19. Re-Invented Marketing: A Candid, Myth-Busting Interview with Rishad Tobaccowala

    Published: 10/7/2021
20. Generation-Z Myths and Realities

    Published: 9/30/2021