WTF! Walk The Floors Podcast- All Things Hospitality Training

A podcast by Michele Kline and Stephanie Leger

Categories:

Business Education

167 Episodes

  1. When Integrated Systems Don’t Integrate

    Published: 5/24/2022

  2. Travel & Tourism, The Good, Bad & The Ugly of Lost Luggage

    Published: 5/11/2022

  3. Motherhood in Hospitality - MOTHER’S DAY SPECIAL

    Published: 5/5/2022

  4. Michele's Pet Peeves

    Published: 4/28/2022

  5. Stephanie’s Pet Peeves

    Published: 4/21/2022

  6. Never Burn Your Bridges!

    Published: 4/21/2022

  7. With booze, you loose! With guest speaker Jordan Kayser

    Published: 4/21/2022

  8. Spring is nature’s way to say let’s party!

    Published: 4/21/2022

  9. Rooms are newly remodeled With guest speaker Calvin Tilokee, CHLC

    Published: 3/30/2022

  10. The bash was trash

    Published: 3/30/2022

  11. International Women’s Day! With guest speakers Shondra DeLoach-Perea, MBA, Vice President of Field Services at IGT and Parminder Batra, CEO at TraknProtect

    Published: 3/30/2022

  12. You can't cry over spilt milk with guest speaker Natalie Pickett

    Published: 3/30/2022

  13. Steps to fail & From tacky to safety

    Published: 3/30/2022

  14. Oregano vs Marjoran & In Da Room

    Published: 3/30/2022

  15. OOO Handcuffs & Un-Im-Pressed

    Published: 3/30/2022

  16. From playing Dr. Phil to kids lying about their age

    Published: 3/30/2022

  17. More than just a spill & The verbiage

    Published: 3/30/2022

  18. Putting the"P" in pool for PEOPLE! With guest speaker Dave Campbell

    Published: 3/30/2022

  19. I saw the sign

    Published: 3/30/2022

  20. Self-care ins't selfish with guest speaker Carlo Sidestam

    Published: 3/30/2022

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.