167 Episodes

  1. When Integrated Systems Don’t Integrate

    Published: 5/24/2022

  2. Travel & Tourism, The Good, Bad & The Ugly of Lost Luggage

    Published: 5/11/2022

  3. Motherhood in Hospitality - MOTHER’S DAY SPECIAL

    Published: 5/5/2022

  4. Michele's Pet Peeves

    Published: 4/28/2022

  5. Stephanie’s Pet Peeves

    Published: 4/21/2022

  6. Never Burn Your Bridges!

    Published: 4/21/2022

  7. With booze, you loose! With guest speaker Jordan Kayser

    Published: 4/21/2022

  8. Spring is nature’s way to say let’s party!

    Published: 4/21/2022

  9. When policies slip, it becomes a slippery slope!

    Published: 3/30/2022

  10. The bash was trash

    Published: 3/30/2022

  11. Self-care ins't selfish with guest speaker Carlo Sidestam

    Published: 3/30/2022

  12. Any day now... & Honey, why did you bring the snow chains???!!!

    Published: 3/30/2022

  13. I saw the sign

    Published: 3/30/2022

  14. The power of kindness! With guest speaker Kevin Clarke

    Published: 3/30/2022

  15. WTF - What the forecast!

    Published: 3/30/2022

  16. It wasn't me

    Published: 3/30/2022

  17. Turkey O.D. & Check yourself before you reck yourself

    Published: 3/30/2022

  18. Putting the"P" in pool for PEOPLE! With guest speaker Dave Campbell

    Published: 3/30/2022

  19. Yippie! Annual Review Time- Said No Manager Ever!

    Published: 3/30/2022

  20. More than just a spill & The verbiage

    Published: 3/30/2022

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.

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