Moët Hennessy's Greg Morley: From Handling Customer Complaints at Call Centre to Leading Global DEI initiatives at Moët Hennessy

"Everyone should be a Chief Change Officer,” says Greg Morley in our latest exclusive interview on the Chief Change Officer podcast.Business is a bonded collective of people. Solve business issues with a high touch of humanity.Greg 's secret weapon in making Moët Hennessy—one of the oldest and largest wine and spirits conglomerates—DEI-proof involves a profound personal touch.A fun fact: Part of the LVMH group, Moët Hennessy comprises 26 houses with a reported revenue of 6.6 billion euros in 2023. Moët & Chandon, Krug, Veuve Clicquot, Hennessy, and Château d’Yquem are just some of the world-renowned LVMH wines and spirits brands that have become synonymous with the most prestigious origins and terroirs. These exceptional champagnes, wines, and spirits from around the world come together as a collection of rare brands where heritage and innovation, authenticity, and creativity converge.In our latest exclusive interview on the Chief Change Officer podcast, Greg walks us through his journey in four key areas:From Complaints to Leadership: The Call Center Foundation---How Greg’s early experiences shaped his transformative leadership at Disney, Hasbro, and Moët Hennessy. Empathy, quick thinking, and unparalleled communication abilities have become the bedrock of his effective leadership and strategic HR management.Championing DEI at Moët Hennessy---Greg’s journey to infuse Diversity, Equity, and Inclusion deeply into the heart of a global conglomerate. His approach? A blend of bold leadership and actively listening to the voices that matter most—the people. Greg has been pivotal in fostering an inclusive culture that celebrates diversity at every level.Customizing Change: DEI Challenges for a Diverse Portfolio---The rich diversity and complexity of Moët Hennessy's portfolio of brands and maisons mean that one size does not fit all in DEI initiatives. Greg’s strategy? Tailored DEI programs that respect and reflect the unique identity of each brand while aligning with the group's overarching values.Insights Beyond the Boardroom: 'Bond'---A preview of Greg’s upcoming book, which offers powerful lessons on building bridges, not just within organisations but also in our everyday lives. This book fosters nurturing connections that transcend the superficial, in pursuit of true belonging and inclusion.Chief Change Officer: Make your laws of change. Ranked #1 podcast in Careers US on Apple Podcasts. Also available on Spotify, Amazon Music, Google Podcast, YouTube, and more. Subscribe and be inspired! You can reach the host via @thevincechan on Linkedin/Instagram/Threads.