Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience - A podcast by Zendesk: Customer Service Software & Sales CRM
Categories:
On this episode we’re joined by Jeremy Kingsley, Global Lead of Strategic Foresight at Economist Impact. Jeremy provides much useful insight into how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.
We discuss:
(2:38) The early adoption of AI in the financial services industry.
(5:29) The importance of data protection and regulation for AI.
(7:20) Why companies need to be transparent when using AI.
(9:43) Different approaches to data regulation across regions.
(13:43) Consequences of implementing AI without proper consideration of security and privacy.
(18:11) How companies are rethinking business models and generating new products with AI.
(20:39) The potential for AI to revamp industries like education and healthcare.
(24:50) How AI can make jobs more efficient and lead to more creativity.
(28:27) Key advice for industry leaders about how to experiment and be transparent with AI.
Resources Mentioned:
https://www.linkedin.com/in/jeremykingsley/?originalSubdomain=uk
https://www.linkedin.com/company/economist-impact/
Sign up for a free trial at Zendesk.com
#CX #CustomerService #CustomerExperience