Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience

A podcast by Zendesk: Customer Service Software & Sales CRM

Categories:

Business Technology

29 Episodes

  1. Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller

    Published: 6/20/2024

  2. Early insights from our AI implementation journey with Zendesk's Steven Warfield

    Published: 6/5/2024

  3. Building AI-powered experiences for humans with Upwork’s Brent Pliskow

    Published: 5/22/2024

  4. Lessons from an AI success story with XP Inc.’s Guilherme Kolberg

    Published: 5/8/2024

  5. Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman

    Published: 4/25/2024

  6. AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun

    Published: 4/10/2024

  7. Humanizing support at scale with Talkspace’s Donna Haddigan

    Published: 3/27/2024

  8. Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris

    Published: 3/13/2024

  9. Translating iconic experiences to a digital space with Aesop’s Carine McGinnity

    Published: 2/29/2024

  10. Burning AI questions answered with Zendesk’s Peter Neels

    Published: 2/14/2024

  11. Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk

    Published: 1/31/2024

  12. Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk

    Published: 1/18/2024

  13. Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier

    Published: 12/20/2023

  14. Mastering the art of customer success management with LinkedIn's Erika Tabacniks

    Published: 11/29/2023

  15. How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

    Published: 11/15/2023

  16. Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe

    Published: 11/2/2023

  17. Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

    Published: 10/19/2023

  18. Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes

    Published: 10/2/2023

  19. Improving operations through customer-centricity with Wine.com’s Addie Wallace

    Published: 9/20/2023

  20. How companies can support the well-being of their support team with Tade Anzalone at Calm

    Published: 9/6/2023

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Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.