Keeping the human touch in an AI-driven future

Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience - A podcast by Zendesk: Customer Service Software & Sales CRM

Categories:

Business Technology

On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.

We discuss:

- (1:45) Deepam’s background and experience with AI.

- (4:27) The diverse applications for generative AI.

- (6:17) Unique spaces being explored with generative AI.

- (8:55) Balancing innovation with the human touch.

- (12:02) Differentiating between hype and real innovation in AI.

- (20:51) Challenges with AI, including accuracy and data privacy.

- (29:31) The unique capabilities and risk-taking abilities of start-ups.

- (32:30) The transformation of human productivity with the help of AI.

Resources mentioned:

Deepam Mishra - https://www.linkedin.com/in/deepammishra/

Amazon Web Services - https://www.linkedin.com/company/amazon-web-services/

AWS Generative AI Accelerator - https://aws-startup-lofts.com/amer/program/accelerators/generative-ai

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