Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience - A podcast by Zendesk: Customer Service Software & Sales CRM
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On this episode, we’re joined by Tom Eggemeier, CEO of Zendesk. Tom shares his extensive insights into customer experience and the pivotal role of AI in enhancing customer service.
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Key Takeaways:
(00:18) Digital agents hold strategic importance in AI.
(03:19) Customer experience has a significant impact on business growth.
(04:00) Retaining customers costs less than acquiring new ones.
(05:14) The evolution from brick-and-mortar to online e-commerce.
(05:39) AI’s cutting-edge role in customer experience.
(06:46) AI should offer seamless, personalized experiences.
(10:45) Consumers spend more with companies offering seamless experiences.
(14:53) Zendesk’s tagline reflects a blend of intelligence and empathy.
(17:03) Zendesk continues to lead in core ticketing and data security.
(18:19) Personalized service memories from a Parisian butcher.
Resources Mentioned:
Tom Eggemeier - https://www.linkedin.com/in/tomeggemeier/
Zendesk 2023 CX Trends Report - https://www.zendesk.com/
Relate 2024 Event by Zendesk - https://www.zendeskrelate.com/event/819e790c-37ac-4207-bfef-ab965999c0ef/summary
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#CX #CustomerService #CustomerExperience