Achieving 120% NRR with the OGSMT Framework

Rachel Stanley from Banzai shares how her team achieved a remarkable 20% increase in Net Retention Rate (NRR) within one year. Learn about the powerful OGSMT framework and the strategic initiatives that drove this success. Perfect for customer success professionals and executives looking to enhance their practices.Click here to watch the video on YouTube!𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Transitioning from siloed efforts to cohesive cross-functional teams for better alignment and results.- Specific tactics used t...