CSM Practice - The Customer Success Podcast

111 Episodes

1. Secrets to Smooth Renewals and Driving Upsell Opportunities

   Published: 11/29/2024
2. Why Every CEO Needs to Understand Customer Success!

   Published: 11/22/2024
3. Optimizing Cross-Functional Customer Success Processes

   Published: 11/15/2024
4. Renewal Automation Leads to 15-Point Improvement in Retention Rate

   Published: 11/8/2024
5. Future of Customer Success: CEO Perspective on Metrics and Investments

   Published: 11/1/2024
6. Boosting CSM Efficiency Through Centralized Data Management

   Published: 10/25/2024
7. Increase Renewal Probability by 30% with Customer Health Scores!

   Published: 10/18/2024
8. Reduce Churn by 15% with This Simple Approach!

   Published: 10/11/2024
9. Transforming Careers From Zero Experience to Successful CSM

   Published: 10/4/2024
10. Tips and Tricks for Reducing Customer Churn

    Published: 9/27/2024
11. IMPROVE Customer Surveys and INCREASE Survey Response Rates

    Published: 9/20/2024
12. How Alex Turkovic Built a Digital Customer Success Team

    Published: 9/13/2024
13. Scaling CS: Boost Your Net Retention Rate from 100% to 120%

    Published: 9/6/2024
14. How to Become a Value-Driven CSM

    Published: 8/31/2024
15. Why You Need to Implement a Customer Champion Program!!

    Published: 8/23/2024
16. Achieving 120% NRR with the OGSMT Framework

    Published: 8/16/2024
17. Elevating Net Retention Rate with Capability Adoption Scores

    Published: 8/9/2024
18. Strategic Insights into the CSM Pooled Model

    Published: 8/2/2024
19. TAM vs CSM: Navigating Customer Success Roles

    Published: 7/26/2024
20. Should we merge CS and Support roles?

    Published: 7/19/2024