CSM Practice - The Customer Success Podcast

123 Episodes

1. Scaling Success: SAP's 7 Dimensions of Customer Success Framework

   Published: 2/21/2025
2. Why you should use AI to explain customer HealthScores

   Published: 2/14/2025
3. Digital Customer Success - A New Era of Engagement

   Published: 2/7/2025
4. How to Prove Value to Customers

   Published: 1/31/2025
5. The Role of Portfolio Customer Success Managers

   Published: 1/24/2025
6. Cutting Churn with QBRs and Renewals: A Small Team’s Big Win

   Published: 1/17/2025
7. AI Is Changing Customer Success Forever

   Published: 1/10/2025
8. Uplevel Your QBRs to Double Your Upsell Revenue

   Published: 1/3/2025
9. Transform Customer Onboarding with These Practical Steps

   Published: 12/27/2024
10. Implementing the “Experts Success” Strategy - Upsells & Retention

    Published: 12/20/2024
11. Data-Driven Initiatives to Lowering Churn

    Published: 12/13/2024
12. Achieving a Net Positive Score with Google Forms

    Published: 12/6/2024
13. Secrets to Smooth Renewals and Driving Upsell Opportunities

    Published: 11/29/2024
14. Why Every CEO Needs to Understand Customer Success!

    Published: 11/22/2024
15. Optimizing Cross-Functional Customer Success Processes

    Published: 11/15/2024
16. Renewal Automation Leads to 15-Point Improvement in Retention Rate

    Published: 11/8/2024
17. Future of Customer Success: CEO Perspective on Metrics and Investments

    Published: 11/1/2024
18. Boosting CSM Efficiency Through Centralized Data Management

    Published: 10/25/2024
19. Increase Renewal Probability by 30% with Customer Health Scores!

    Published: 10/18/2024
20. Reduce Churn by 15% with This Simple Approach!

    Published: 10/11/2024