Cutting Churn with QBRs and Renewals: A Small Team’s Big Win

CSM Practice - The Customer Success Podcast - A podcast by Irit Eizips & CSM Practice - Fridays

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Business

Mary discusses how her small but mighty team of 4 CSMs leveraged QBRs (Quarterly Business Reviews) and automated renewals to significantly reduce churn and increase efficiency. Mary shares her team's journey of implementing a customer success platform (CSP), streamlining processes, and scaling high-touch engagement with limited resources. Click here to watch the interview on YouTube! π‡πˆπ†π‡π‹πˆπ†π‡π“π’ - How to optimize QBRs for maximum impact - Automating renewals to boost efficiency - Using a ...