Driving Innovation in Customer Success with the 70-20-10 Methodology

CSM Practice - The Customer Success Podcast - A podcast by Irit Eizips & CSM Practice - Fridays

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Business

What is the 70-20-10 framework and how can business executives leverage it for organizational growth and optimization? Tomer Laks, CEO & Founder of Kapability Group, offers a roadmap for profound organizational transformation in this episode!Key Highlights:🔸 Explore how the 70-20-10 framework enhances change management, communication, transparency, and innovation within organizations.🔸 Discover real-world applications and success stories from industry giants like IBM, Netflix, Google, and...