From RETAIL to CUSTOMER SUCCESS: Career Change

With an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer Success Manager at Crave Retail. There is so much to learn from her insights about retail and Customer Success. In this podcast episode, Jennifer explains how Customer Success is manifested in retail and how these practices can be applied to a SaaS or a software company.According to Jennifer, Customer Success exists in retail and emphasizes that...