How to Capture BUSINESS OUTCOMES during a QBR
CSM Practice - The Customer Success Podcast - A podcast by Irit Eizips & CSM Practice - Fridays
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Are you passionate about driving a big impact and maximizing value?! To help you effectively manage desired business outcome discussions with your clients, you have to first develop a prescribed framework. Typically, companies' business needs or focus change every year, so it is advisable to ask them what has changed during a QBR and bring up possible use cases. Some of the topics discussed are:Effective perceived value conversations Frequency of QBRsThe right frameworkThe...