How to DEVELOP a CUSTOMER SUCCESS STRATEGY

Discover the Customer Success Strategy roadmap that was used in establishing a framework and journey for maturing the customer success organization.The development of a customer success strategy has always been a crucial step in delivering effective results. In the absence of a customer success management strategy, challenges may arise, such as: Undefined customer success rolesChaotic customer dataLack of a unified voice in the organization. In this Customer Success Executives Round...