Is Customer Success a Function or a Strategy?

During this podcast episode, Rapyd's Director of SMB Sales Ops & Enablement, Avner Baruch interviews Irit Eizips on her insights on the significance of customer success as a function and strategy for businesses. The conversation touched on topics such as the evolution of customer success and how educating the industry on its practices played a crucial role during its early stages. Additionally, they explored the distinction between customer success as a function and strategy, an...