Top Customer Success KPIs for Managing CSM Teams

How can Customer Success KPIs be used to track and measure the team's performance and efficacy of the customer success program? The customer success team's job entails myriads of responsibilities. This includes managing the onboarding process, increasing product usage, proactive management of accounts, customer engagements, training, expanding and renewing accounts, and so on.But how do you measure the effectiveness of your customer success team? The answer varies for different companies...