Why Active Listening is important

Many customer success managers are good listeners, but the question is, are they actively listening to their customers.Active listening is a method that allows for better connections and compassion towards others.In this podcast episode, Mariana Magre, Head of Customer Success at Poli - shares her take on active listening and how it improved her connections with customers. The definition and importance of active listening in CS.Explanation of an active listening example that helped Poli'...