5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo

The CX Goalkeeper had the great opportunity to interview Mandisa MakubaloLinkedIn Headline: Founder & Principal Practitioner at Unlimited Experiences SAHighlights:00:00 Game Start00:46 Mandisa's introduction01:48 Mandisa's value02:55 The idea of the article "5 Steps On How To Set Up Your CX Business Unit"05:59 Overview of the article "5 Steps On How To Set Up Your CX Business Unit"07:17 The 4 tips10:51 The meaning of Design for Value14:38 The 5 steps described in "5 Steps On How To Set Up Your CX Business Unit"25:52 The masterplan28:42 The future of CX30:36 Mandisa's book suggestion32:35 Mandisa's contact details33:37 Mandisa's Golden Nugget and much more https://www.cxgoalkeeper.com/MandisaMakubaloThank you, Mandisa. #cxgoalkeeper #customerexperience #podcast #leadership