241 Episodes

  1. The Future of Aged Care: How Ohana is Changing Home Healthcare

    Published: 6/2/2025

  2. Revisited: Never Lose an Employee Again with Joey Coleman

    Published: 5/26/2025

  3. YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE

    Published: 5/19/2025

  4. Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right

    Published: 5/12/2025

  5. Workforce Management in the Digital Age

    Published: 5/5/2025

  6. Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies

    Published: 4/28/2025

  7. The CX Leadership Blueprint: Build It Right from Day One

    Published: 4/21/2025

  8. The Disney Magic: Lessons Every Business Can Use Today

    Published: 4/14/2025

  9. The Way of Working Changed: Building Human-Centered Companies

    Published: 4/7/2025

  10. The AI-Powered Data Revolution: What Leaders Need to Know

    Published: 3/31/2025

  11. The REAL Top CX Predictions for 2025

    Published: 3/24/2025

  12. Best Of: Pioneering CX Leadership: Karl Sharicz's Journey

    Published: 3/17/2025

  13. Highlight: Leading with Data and Harnessing AI with Jim Iyoob

    Published: 3/10/2025

  14. Transforming Digital Insurance Space with CX

    Published: 3/3/2025

  15. Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman

    Published: 2/24/2025

  16. Innovate or Die: Why Proactive Service is Key to Lasting Success

    Published: 2/17/2025

  17. HIGHLIGHT: Strategy for Sustainable Growth

    Published: 2/11/2025

  18. Creating Workplaces Where People Thrive: A New Approach to Wellbeing

    Published: 2/3/2025

  19. HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service

    Published: 1/27/2025

  20. PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES

    Published: 1/20/2025

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose