THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

A podcast by Gregorio Uglioni - Mondays

Mondays

Categories:

Business

213 Episodes

  1.  The Future Of AI In Contact Canters And Its Effect On The Customer Experience

    Published: 11/18/2024

  2. DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE

    Published: 11/11/2024

  3. Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging

    Published: 11/4/2024

  4. The Skills Gap

    Published: 10/28/2024

  5. Harnessing the power of Emotional Intelligence in CX

    Published: 10/21/2024

  6. Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes

    Published: 10/14/2024

  7. Stop Engaging Employees: Start Making Work More Human

    Published: 10/7/2024

  8. Winning Leadership Buy-In: Aligning CX with Business Goals

    Published: 9/30/2024

  9. Brand Love: Why It Matters and How to Grow It

    Published: 9/23/2024

  10. Shaping the Future: AI and Innovation at MoveXM

    Published: 9/16/2024

  11. Behind the Pixels: Creative Strategies to Excel in Business

    Published: 9/9/2024

  12. Rethinking the Role of Customer Experience with Maxie Schmidt

    Published: 9/2/2024

  13. CREATE HYPER-PERSONALIZED INTERACTIONS THAT MATTER

    Published: 8/26/2024

  14. EMPOWERING LEADERS TO GET EXECUTIVE BUY-IN

    Published: 8/19/2024

  15. STRATEGIES FOR A MEANINGFUL HUMAN CENTRIC CULTURE

    Published: 8/12/2024

  16. THE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER PURCHASES

    Published: 8/5/2024

  17. APPLYING JOBS TO BE DONE

    Published: 7/29/2024

  18. ENGAGING EMPLOYEES with Michael Brandt

    Published: 7/22/2024

  19. The Experience of Benson Mukandiwa at the CX World Games 2024

    Published: 7/18/2024

  20. MASTERING CX AND DIGITAL INNOVATION: GLOBAL INSIGHTS

    Published: 7/15/2024

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose