A Complaint Is a Gift with Janelle Barlow

The CX Goalkeeper had the great opportunity to interview Dr. Janelle BarlowLinkedIn Headline: Founder, A Complaint Is a GiftHighlights:00:00 Game Start01:18 Janelle's career highlights02:50 Janelle's values04:37 how do you define a complaint?07:24 Legitimate complaints10:30 Feedback12:41 Reducing complaints to zero. does it make sense? 15:22 Skills required to handle complaints17:30 Physical and digital complaints handling25:55 The Future of Complaints27:47 Janelle's book suggestion29:33 Janelle's contact details30:38 Janelle's Golden Nugget and much more on https://www.cxgoalkeeper.com/JanelleBarlowABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership