Be Your Team's Hero with Adam Toporek

The CX Goalkeeper had the great opportunity to interview Adam ToporekLinkedIn Headline: Helping organizations win with experience! ► Customer Service Expert ✪ Keynote Speaker ✪ Trainer ✪ Strategic Advisor Highlights:00:00 Game Start00:50 Adam's introduction03:09 Which values drive you in life?04:24 it's never too late to win with CX07:35 how do you define defense and attack in customer service?09:38 how is it possible to prevent hassle for customers?14:02 employee empowerment19:08 3S Process and the CATER Process22:52 Employees remuneration26:13 The Future of CX28:32 Adam's book suggestion29:35 Adam's contact details30:01 Adam's Golden Nuggetand much more#cxgoalkeeper #customerexperience #podcast #leadership