Built to Win with Annette Franz

The CX Goalkeeper had the great opportunity to interview Annette FranzLinkedIn Headline: Coach | Keynote Speaker | Author | Putting the "Customer" in Customer ExperienceHighlights:00:00 Game Start01:25: Annette Franz’s Introduction02:42 Annette Franz’s Values03:51 Where did the idea of the new book come from?05:25 The 10 principles in the book06:57 which principle did you enjoy writing the most?09:29 which principle is the most undervalued rated?12:53 the principle you forgot16:11 which principle was for you the most difficult to write about?17:13 which principle did you wrote as the first one?18:11 What is for you the most important message out of out of the first chapter? (Culture)19:41 What's the key message out of the second one leadership?20:17 What's the key message out of the third chapter?21:09 The future question (CX in 10 years)23:39 Annette's contact details24:20 Her book suggestion24:54 Annette's golden nuggetand much more on https://www.cxgoalkeeper.com/AnnetteFranz2Annette's Contact Details:https://www.annettefranz.comhttps://cx-journey.comhttps://www.linkedin.com/in/annette-franz/#cxgoalkeeper #customerexperience #podcast #leadership #winningonpurpose