Conquer Self-Doubt, Embrace Growth: Building a Resilient Mindset for Professional Success with Justin Robbins

The CX Goalkeeper had the great opportunity to interview Justin RobbinsLinkedIn Headline: Founder & Principal Analyst at Metric SherpaHighlights:00:00 Introduction00:46 Topic of energizing and motivating people in customer experience transformation01:52 Introduction of Justin Robbins02:58 Justin Robbins on his values and integrity03:57 Discussion on Justin's passion for barbecuing05:15 The gap between customer experience aspirations and delivery07:30 Coping with the gap and making an inventory of broken promises08:29 Challenges of standardization and personalization in customer experience08:59 Finding energy in contact centers and design teams11:21 Cultivating a growth mindset and continuous learning11:50 Justin's energy and motivation in his work14:05 Importance of community and curiosity14:45 Discussion on CX Accelerator community16:33 Embracing the unexpected and having a growth mindset18:52 Connecting with others, curiosity, and leveraging data for success22:25 Future conversations on human component of customer experience23:21 Three pieces of advice: be a connector, be curious, leverage metrics27:06 Reflection on conversations in 10 years from now27:34 Book recommendation: "Lead the Field" by Earl Nightingale29:30 Contacting Justin Robbins30:09 Justin's golden nugget: Consistency in the little things32:06 Conclusion and audience feedback and much moreJustin's Contact Details:https://www.linkedin.com/in/justinmrobbins/https://metricsherpa.com/[email protected] mobile: +1 757-429-4357. https://twitter.com/justinmrobbinsABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership