Cracking the Code to B2B Customer Experience with Shaun McAndrew

The CX Goalkeeper had the great opportunity to interview Shaun McAndrewLinkedIn Headline: Highlights:00:00 Game Start00:34 Shaun's Introduction02:50 Shaun's Value03:51 B2B satisfaction shocking satisfaction scores06:49 Customer Centricity in B2B09:04 Service Design12:44 Customer Needs16:11 Streamlining Processes20:05 Enhancing Service Quality22:38 Creating an offering journey24:46 Best Practices26:43 Breaking Silos29:45 Learnings31:36 The Future32:49 Book Suggestion33:57 Contact Details34:15 Golden Nuggetand much moreShaun's Contact Details:shaun at theservicedesigngroup.comhttps://www.linkedin.com/in/shaunmcandrew/ABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership