Customers know that you suck with Debbie Levitt

The CX Goalkeeper had the great opportunity to interview Debbie LevittLinkedIn Headline: The Mary Poppins of CX/UX. ☂️ I fly in, find & solve problems, transform companies & teams, and sing a few songs. Strategically combining customer-centricity with Agile & Lean.Highlights:00:00 Game Start01:49 Debbie's introduction03:09 Debbie's value05:09 CX is the table06:49 What makes companies customer centric. And how do you define customer periphery?09:14 Customer obsessed. what does it really look like for users?12:37 Where can Customer Journeys Map help or hurt?17:12 Why do customer experience programs fail so often?24:00 Agility & CX29:33 The one chapter32:33 Debbie's book suggestion35:02 Debbie's contact details35:49 Debbie's Golden Nuggetand much more on https://www.cxgoalkeeper.com/DebbieLevittABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast?Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership #cxisthetable