CX foundation and Leadership with Jeannie Walters

The CX Goalkeeper had a smart discussion with Jeannie WaltersFounder and CEO of Experience Investigators, Customer Experience Speaker, Trainer, Podcast Host.In this episode you will learn:- Customer experience is more than a customer journey map or a Net Promoter Score.- It creates fewer ruined days for customers- CX is all about 3 things: a mindset, a strategy and a discipline… and much moremore information: www.cxgoalkeeper.com/JeannieWalters