CX Goalkeeper & the ECXO with Federico Cesconi - E45 is about Customer Insights & relevant experiences

The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Federico CesconiFederico Cesconi is the CEO and co-founder of Sandsiv+ and he is an ambassador of the ECXO.Which is available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube.In this episode you will learn:- Some highlights on the ECXO- How Sandsiv+ was created to support the Customer Experience Management (CXM) process based on 5 pillars: Capture, Analyze, Integrate, Improve and Measure to create value out of this process- How Sandsiv+ will shape the future of CXM based on i) native Cloud, ii) integration in an ecosystem and iii) Artificial Intelligence … and much more His book suggestion: - Competing in the Age of AI : Strategy and Leadership When Algorithms and Networks Run the World, by Marco Iansiti and Karim R. LakhaniFederico’s golden nugget:Follow your passion. Federico’s paper: “Measuring Digital Transformation: An Empirical Approach to Measure Phygital Journeys integrating the technology acceptance model and customer experience”https://www.researchgate.net/lab/Federico-Cesconi-Lab/ How to contact Federico:· https://www.linkedin.com/in/federicocesconi/· https://sandsiv.com/ Thank you, Federico! Thank you European Customer Experience Organization (ECXO) #customerexperience #leadership #cxgoalkeeper #exco #cxtransformation #podcast #customerintelligence #artificialintelligence #VoiceOfTheCustomer