CX Goalkeeper & the ECXO with Tue Sottrup: Product Led Customer Success

The CX Goalkeeper had a smart discussion with Tue SottrupChief CX Evangelist at Dixa & an Ambassador of the ECXO. Tue is passionate about customer service and engagement, and he truly believes that software can empower customers and businesses to build stronger bonds, be more efficient and increase productivity to unprecedented levels.You will learn:Some highlights on the ECXOHow DIXA makes the conversation between companies and customers EASIERHow agents can focus on the customers and not on the systems they are usingHow to create happy agents and engage them in the improvements processHow to get the buy-in from the organization to act on customers’ / agents’ feedback… and much moreHis book suggestion:The Effortless Experience - Matthew Dixon, Nick Toman, Rick DeLisiNever Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days - Joey ColemanTue’s golden nuggets:Customers are always right to be understood. They are not always right in what they want but in being understood.Be able to change, be quick on adapting.How to contact Tue:· https://www.linkedin.com/in/tuesottrup/· https://twitter.com/tuesottrupThank you, Tue!Subscribe to the ECXO: www.ecxo.org/individuals#exco #cxgoalkeeper #customerexperience #leadership #cxtransformation #employeeexperience #CXO #CX #experiencedesign