CX Goalkeeper with Imtiaz Bellary from ENGATI - E51 is about engaging and retaining customers

The CX Goalkeeper had a smart discussion with Imtiaz BellaryImtiaz is SVP Product and Customers at ENGATI.In this episode you will learn about:- Engati’s success story: Engaging through automation and intelligence- With a customer interactions you can achieve more than only solving customer issues, you can engage with them- some real examples on how Engati helped 2 companies- Loyalty is built on the long term- Two major trends- Where Engati will be in 2030… and much moreHis book suggestion:Good to Great; J. CollinsImtiaz’s golden nugget:“Always prioritize long term impact over short term benefits”How to contact Imtiaz:https://www.linkedin.com/in/imtiaz-bellary-29ba9b23/https://www.engati.com/Thank you, Imtiaz!#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast