CX Goalkeeper with Naeem Arif - S1E33 is about CX in retail business

The CX Goalkeeper had a smart discussion with Naeem ArifNaeem is a CX thought leader. Everybody knows him. He is the Customer First Enabler. He is the Director of the United Carpets Group PLC, the Managing Director of NA Consulting LTD, he is collaborating with Midlands Women in Tech Awards and a lot more. He wrote several books.We discussed about:Pressure on retail business before and during COVID-19 crisisCOVID-19 helped companies to reflect on how to be specialHow to create a differentiator in your business and leverage existing ecosystem opportunitiesThree tips on how to improve your businessWomen in Tech: Understanding, recognizing, and celebrating the important roles, women are having in TechHis book suggestion:Seth Godin, Purple Cow: Transform Your Business by Being RemarkableGary Vaynerchuk, #askgaryvee One Entrepreneur's Take on Leadership, Social Media, and Self-AwarenessIan Golding, Customer What?Naeem’s golden nugget:Always put the customer first. In this way you can ensure success for your business.How to contact Naeem:[email protected]://www.linkedin.com/in/naeemarif/https://twitter.com/naconsultingltdThank you, Naeem!#customerexperience #customerfirst #cx #cxgoalkeeper #retail