CX Goalkeeper with Peter Dorrington - SPECIAL EDITION about the Launch of Anthrolytics

The CX Goalkeeper had a smart discussion with Peter Dorrington. This is a special edition for the launch of AnthrolyticsPeter is an event host & moderator, executive advisor, CX analytics expert, award-winning CX Influencer, and inventor of Predictive Behavioural Analytics (PBA). He is the founder of XMplify and co-founder of Anthrolytics.We spoke about loyalty, empathy, personalization and the launch of AnthrolyticsMy learning during this discussion:Customer satisfaction measurements are not always a good indication of loyaltyThere are different measurements methodsHyper-personalisation will be a key success factor in futureIn future, it will be possible for a business to express empathy at scale.Peter contact details:https://www.linkedin.com/in/peterdorrington/https://www.anthrolytics.io/Thank you Peter.#customerexperience #employeeexperience #innovation #digitization #analyticsI wish to Anthrolytics and its founders all the best