CX Goalkeeper with Peter Pirner - S1E32 is about the CX status in the DACH region and about his podcast "CX-Talks"

The CX Goalkeeper had a smart discussion with Peter PirnerPeter is the CMO of Petlando and the podcast host of CX-Talks. He passionately helps companies to create better customer experiences. He is a former domain lead at Kantar Germany. We discussed about:“CX Talks”, Peter’s podcast in GermanThe development of CX in the DACH regionSome tangible insights on where to start and how to progress with a CX centric transformationThe possible next developments in CXExamples of best practices Shared book suggestion:The Convenience Revolution, Shep HykenCustomer Experience 3, Writing Matters Peter’s golden nugget:There is no ONE solution. If you meet a guy and he says, “this is the one solution”. This is not true. Throw him out. If he asks, “what is the problem?”, his suggestion may be part of a broader solution. How to contact Peter:www.cx-talks.comhttps://www.linkedin.com/in/peterpirner/ Thank you, Peter! #customerexperience #leadership #cxgoalkeeper #cxtalks