CX Goalkeeper with Shep Hyken - E40 is about AMAZING experiences and the Shep's latest book: I'LL BE BACK - How to Get Customers to Come Back Again and Again

The CX Goalkeeper had a smart discussion with Shep HykenShep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!Shep will publish his latest book "I'LL BE BACK - How to Get Customers to Come Back Again and Again" on September 20th, 2021You will learn:The definition of AMAZINGThe Green Egg StoryWhere does Shep buy carshow to connect history based measurements and future customers behavioursHow to meet customer's expectations by giving the shortest customer service speech in the worlda 6 steps process on how to create I’ll be back experiences (part of latest book)… and much moreShep’s golden nugget:Customer service is not a department. It is philosophical, it is cultural. Indeed,the best companies to do business with are also the best companies to work for.How to contact Shep:- www.linkedin.com/in/shephyken/- www.sheptv.com- www.hyken.com (subscribe his newsletter, great content and amazing comics)Thank you, Shep!#customerexperience #leadership #askshep #cxgoalkeeper