CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara

The CX Goalkeeper had a smart discussion with deBBie AkwaradeBBie is a CX Start-Up CEO, a Global CX Thought Leader & Influencer, a CX Entrepreneur, Practitioner & Educator and HumanitarianKey topics discussed is the competency framework required to deliver CX SuccessBusiness goal understanding & CX diagnostics.CX goal alignment with the business goal.CX goal alignment with internal stakeholders (other functions or departments).CX improvement design, deployment and measurement.CX Inspiration, motivation and reporting.CEM institutionalization i.e. embedding company-specific tried and tested CEM practices in company culture and business operations.Achieve business goal + attain projected CX maturity status + increase CEM capabilitiesadditional information: www.cxgoalkeeper.com/deBBieAkwaraThank you deBBie!