Delivering WOW Through Service with Ryo Zsun from Zappos

The CX Goalkeeper had the great opportunity to interview Ryo ZsunLinkedIn Headline: The Culture Maestro at Zappos | Speaker | Company Culture | Customer Experience Highlights:00:00 Game Start 01:00 Ryo's introduction02:30 Ryo's values 03:38 Why are you working for Zappos? 06:22 What motivate you and all the Zapponians to deliver WOW every day?07:40 How you wow-ed your customers? (internal example)10:08 The definition of Service Excellence11:30 Customer Service examples18:45 Why calling Zappos?20:15 Is there a next level in service for Zappos?22:41 The future of Customer Service 24:15 Book Suggestion26:41 Ryo's contact details27:45 Ryo's Golden Nugget28:41 End of the Game… and much moreall information on: www.cxgoalkeeper.com/RyoZsunRyo's Contact Details:www.zappos.comhttps://www.linkedin.com/in/ryozsun/ Ryo's Golden Nugget:“…if I had to give you a thought to put in your mind, ask yourself… How will I Wow today?”Thank you, Ryo. #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast #zappos #wow