Digital Customer Service with Rick DeLisi

The CX Goalkeeper had the great opportunity to interview Rick DeLisiLinkedIn Headline: Co-Author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World" and "The Effortless Experience"Highlights:00:00 Game Start00:56 Rick's Introduction02:13 The Effortless Experience & experience engineering06:40 Rick's Values08:10 The weakness of book "the effortless experience"11:40 Automation, Collaboration & Communication16:05 The importance of talking to a customer service agent20:40 The combination of technology and psychology21:42: The evolution of customer service23:40 what we are going to discuss in 10 years time about CX25:19 Is the effortless experience the perfect one?27:57 The Digital Customer Service Book28:40 Rick's Contact Details29:27 Rick's Book Suggestion31:20 Rick's Golden Nugget… and much moremore on: www.cxgoalkeeper.com/RickDeLisiGuest's Contact Details:https://www.linkedin.com/in/rick-delisi-1122257/Thank you, Rick.#cxgoalkeeper #customerexperience #podcast #leadership