Discussing Empathy in Action with Dr. Natalie Petouhoff

The CX Goalkeeper had the great opportunity to interview Dr. Natalie Petouhoff LinkedIn Headline: WSJ Best Selling Author, Speaker, Board Member, Expert In Residence, Strategist in AI, CX and EXHighlights:00:00 Game Start00:58 Natalie's introduction and values04:17 Definition of Empathy08:28 Empathy in Action equation14:07 5th Industrial Revolution18:26 Customers and Employees are not on the balance sheet21:27 Applying Empathy In Action23:52 Getting a Common Understanding29:08 Where to start31:20 Measuring progress34:42 The Future Question36:51 Contact Details37:59 Natalie's Golden Nuggetand much more on https://www.cxgoalkeeper.com/NataliePetouhoffNatalie's book - Empathy In Action - is available on Amazon https://www.amazon.com/gp/product/1646870433/Natalie's Contact Details:https://www.drnatalienews.com/https://www.linkedin.com/in/drnataliepetouhoff/ABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership