Diversity and Inclusion in Customer Experience with Rebecca Brown

The CX Goalkeeper had the great opportunity to interview Rebecca BrownLinkedIn Headline: Award-Winning Customer Experience Consultant | Anti-bullying Advocate | Keynote Speaker | Feature Writer |Highlights:00:00 Game Start00:32 Rebecca's introduction03:10 Rebecca's values04:21 What's your understanding of diversity and inclusion in customer experience?06:13 Are people only speaking about it, or are also applying the lesson that we can learn from diversity and inclusion?09:02 What is the value added of diversity and inclusion?13:14 Who is the owner of diversity & inclusion?15:25 how could we measure the improvement in this area?18:34 do you have a good example that you say this is nowadays best in practice in diversity and integration?20:35 how can I contribute to D&I on a daily basis?23:31 The future of CX25:23 Rebecca's book suggestion27:10 Rebecca's contact details27:29 Rebecca's Golden Nuggetand much more on: https://www.cxgoalkeeper.com/RebeccaBrown#customerexperience #cxgoalkeeper #podcast #leadership #diversity #inclusion