Emotional Intelligence with Sandra Thompson

The CX Goalkeeper had the great opportunity to interview Sandra ThompsonLinkedIn Headline: Founder of the Ei Evolution CX & EX Consultancy| CX & EX Educator| 1st Goleman Emotional Intelligence Coach in the UK| TEDx speaker| Applied CX & EI course lead| Contributing author to PUNK XLHighlights:00:00 Game Start00:55 Sandra's Introduction02:10 CX303:25 Sandra's Values06:00 Definition of Emotional Intelligence (EI)08:35 Sandra's preferred two components of EI10:50 The most difficult competency to explain13:05 The most underrated competencies14:35 The place of emotions in business22:05 Link among emotions, employee experience and loyalty28:50 What are we going to discuss in 10 years related to EI in employee experience31:40 Sandra's Book Suggestion32:55 Sandra's Contact Details33:45 Sandra's Golden Nugget… and much more on www.cxgoalkeeper.com/SandraThompsonSandra's Contact Details:https://www.linkedin.com/in/cxeisandra/https://www.eievolution.com/Thank you, Sandra!#cxgoalkeeper #customerexperience #podcast #leadership #emptionalintelligence #eievolution