From Experience Design To Experience Delivery - E54 with Mario Sepp

The CX Goalkeeper in collaboration with the ECXO had a smart discussion with Mario SeppMario is Owner and Founder of Gastspiel and an Ambassador of the ECXO.In this episode you will learn:some insights on the ECXOwhat are the relevant key components of a CX transformationwhere to focus on at the beginning… and much moreHis book suggestion:- The Lean Startup; Eric Ries- Service Design Thinking; Marc Stickdorn und Jakob Schneider- Service Design Doing; Marc Stickdorn , Markus Hormess, et al.Mario’s golden nugget:People are looking for people who keep promises.How to contact Mario:https://www.linkedin.com/in/mario-sepp-647813a0/Thank you, Mario!#customerexperience #leadership #cxgoalkeeper #ecxo #podcast