Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)

The CX Goalkeeper had the great opportunity to interview Olga PotaptsevaLinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and SpeakerHighlights:00:00 Game Start00:37 Olga's introduction05:42 Olga's values07:32 Definition of agility08:43 Agility and CX11:04 Leveraging Agility16:25 Prioritizing19:38 Olga's Agile Framework20:29 First steps in agility22:22 Agility Benefits22:49 CX Panda25:10 Joining CX Panda26:10 Supporting CX Panda26:53 Need content28:48 Why Panda? :)30:18 The Future of CX31:19 Book Suggestion32:35 Contact Details32:54 Golden Nuggetand much more on: https://www.cxgoalkeeper.com/OlgaPotaptsevaABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast?Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership