Holistic Experiences with Miles C. Thomas

The CX Goalkeeper had the great opportunity to interview Miles C. ThomasLinkedIn Headline: Chief Experience Officer - Creating Customer Centric Companies -Global customer service & experience leader - Contributing author CX3 - Chair of CX Judges - Top CX Influencer 2021/22Highlights:00:00 Game Start01:18 Miles' Introduction02:28 Miles' Values04:10 Holistic Experiences05:10 The Holistic Experiences Model: CX Strategy, Leadership & Culture, Customer Intelligence, Employee Empowerment & Experiences and Service Experience09:35 Assessment & Next steps10:40 The biggest potential is in Customer Intelligence11:25 The defining of a great Service Experience13:55 The Role of Employees15:20 Leadership & Culture - Servant Leadership17:00 What does happen after the assessment of the 5 pillars?19:22 What we are discussion about CX in 10 years?21:55 Miles' book suggestion22:30 Miles' contact details23:05 Miles' Golden Nuggetand much more... www.cxgoalkeeper,com/MilesCThomas2His Contact Details:https://www.linkedin.com/in/milesct/https://www.customerstart.com/Thank you, Miles!#cxgoalkeeper #customerexperience #podcast #leadership