Hospitality with Alec Dalton

CX Goalkeeper had the great opportunity to interview Alec DaltonLinkedIn Headline: At Your Service ... Service Operations Consultant | Best-Selling Author | "Top 20 Hospitality Executives to Watch in 2022"Highlights:00:00 Game Start00:36 Alec's Introduction03:29 Alec's Values05:08 What's the status of customer experience in hospitality?11:09 Best practices12:52 It's not rocket science15:57 Alec's best experience during his last trip19:44 Common mistakes to avoid23:25 Quality Management27:16 How will hospitality evolve30:15 The future of CX32:31 Alec's book suggestion33:49 Alec's contact details34:09 Alec's Golden Nugget and much more on https://www.cxgoalkeeper.com/AlecDalton#hospitality #cxgoalkeeper #customerexperience #podcast #leadership