Inside Your Customer's Imagination - E56 with Chip Bell - 1st Half

The CX Goalkeeper had a smart discussion with Chip BellChip Bell is a World-Renowned Authority On Customer Loyalty And Service InnovationThe discussion was split in 2 episodes. This is the first half. In this episode you will learn:- How to align privacy and personalization- The responsibility of impacting people’s life- The balance between generosity and curiosity- The role of customer service- how Chip Bell foresees the future of CX and Service… and much more.His book suggestion:- Purple Cow, Seth GodinChip’s golden nugget:Trust the frontline! They are the ambassadors and your scouts. How to contact Chip:www.chipbell.com Thank you, Chip!#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast