Journey to Centricity with Ilenia Vidili

The CX Goalkeeper had the great opportunity to interview Ilenia VidiliLinkedIn Headline: Customer Centricity Advisor | Author of Journey to Centricity | Keynote SpeakerHighlights:00:00 Game Start00:32 Ilenia's Introduction02:27 Ilenia's Values04:22 Where does the idea from your book come from? 07:15 The balance between maximizing profit and humanizing business11:51 Purpose & how can companies reshape their purpose to pursue customer centricity17:41 Empathy22:11 Is it possible to train empathy?24:33 Trust28:44 Ilenia's biggest learning from the book29:34 The future of Customer Experience30:48 Ilenia's book suggestion31:17 Ilenia's contact details31:47 Ilenia's Golden Nugget and much more on https://www.cxgoalkeeper.com/IleniaVidili#journeytocentricity #cxgoalkeeper #customerexperience #podcast #leadership