Machine Customer with James Dodkins

The CX Goalkeeper had the great opportunity to interview James DodkinsLinkedIn Headline: Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | International Keynote Speaker 🌍 |Highlights:00:00 Game Start00:38 James' introduction01:54 James' values02:58 Customer Machine04:17 Best Practices06:13 A time question13:12 Four main type of customer company interactions15:35 Empathy among machines?17:12 How to prepare for the future20:31 James' preferred example for a customer machine22:08 The future of CX23:05 Book Suggestion23:55 James Contact Details24:06 James' Golden Nuggetand much more on https://www.cxgoalkeeper.com/JamesDodkins2ABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast?Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership