OKR: Objectives and Key Results with Carsten Ley

The CX Goalkeeper had the great opportunity to interview Carsten LeyLinkedIn Headline: OKR | Project | Agile & Experience Consultant | Keynote Speaker for Engagement & Getting things doneHighlights:00: Game Start00:29 Carsten's Introduction01:28 Carsten's Values01:59 OKR Definition04:27 from KPIs to OKRs11:15 Starting with OKRs14:31 ORK with an A at the end "Actions"17:49 How is it possible to steer, measure and ensure that the results get really achieved?21:08 The right culture23:25 OKR in Customer Experience27:18 The future of CX28:42 Book Recommendation29:14 Contact Details29:29 Carsten's Golden Nuggetand much more#cxgoalkeeper #customerexperience #podcast #leadership